Telehealth Support Center
Advancing lower-cost care models
Multi-tiered, high performing technology Support Center
Inbound & Outbound communication
Biomed & IT Device Asset Management
- Education & support specific for Agency’s clinical staff on use of technology for video visits, smart exams & digital interactions with patients
- Logging into Virtual Video visits/Smart Exams
- Ensure are able to use biomed devices & technology effectively
- Training and support of patient/family in the use of home biomed monitoring devices & device applications (vitals, alerts, falls, PERS)
- Navigating online scheduling and prescription renewal
- Perform remote patient monitoring
- Mobile & Bio-medical device support
- Mobile & Biomed device lifecycle management
- Physician notification management
- Proactive Telehealth setup support – patient “test” of devices and setup
- Leverage the Center’s Just-In-Time support to contact patients daily with Short duration episodes
Outcomes
Increase reimbursement for Virtual services
Help patients avoid unnecessary ER visits
Ensure continuity of care
