Patient Outreach & RPM Center
Digital visits enhancing patient experience
Multi-lingual Proactive Outreach to Patients/Family
Inbound & Outbound contacts
- Resolve issues impacting patient’s plan of care, proxy, power of attorney, communication, education
- Facilitate scheduling, RX refill, lab results, post-episode summary follow-up
- Monitor queue for bio-med alerts (vitals, weight, etc) for immediate follow-up and/or routing to the agency & clinician providing care
- Follow up / check in with patients and family
- Document, track and report on patient interactions/calls to help coordinate communications with field clinicians and branches
- Proactive follow-up with patients & family to improve portal activation & usage
- Education to support/supplement patient/family & clinician’s knowledge with digital resources
Outcomes
Reduce readmissions
Reduce clinician workload
Improve patient interactions
Reduce calls to caregivers
Lower costs
Reduce administrative burden on backoffice teams for scheduling
Proactive monitoring
Improve consumption of information
