Patient Access & Outreach Center
Personalizing healthcare so patients get care on their terms
Multi-lingual Proactive Outreach to Patients. Inbound & Outbound contact. Cost-effective alternative to a centralized/decentralized provider based call center.
- Post-discharge calling for non-medical issues to reduce re-admissions
- Escalate medical post-discharge issues to our Nurse line
- Centralized scheduling (coordinating online and telephonic scheduling) for all Service lines – primary care, radiology, endo, outpatient rehab, heart & vascular
- Escalate urgent patient symptoms to our Nurse line for triage
- Proactive follow-up to improve portal activation & usage
- Proactive health maintenance reminders
- Follow up / check in with patients
- Education – pre-care, point of care, post-care
Outcomes
Improved patient focused connections
Improved consumption of information
Improved patient compliance
Improved medication adherence
Reduced patient leakage
Reduce no show rates
< 58 seconds speed to answer
< 4% abandon rate
